• Refund to customer but original not sent back after 45 days.
  • Order returned with damage
  • Item damaged in Amazon warehouse
  • Item Lost in Amazon warehouse
  • Order returned with different FNSKU

FBAAuditor will go back 18 months from the day you sign up and will immediately begin to recover lost refunds and send requests for reimbursements on your damaged/missing inventory.

No. FBAAuditor is a completely automated, cloud-based system that can be monitored from anywhere and on any platform. This gives you the power to monitor your FBAAuditor account anytime, anywhere.

When you register your FBAAuditor account you will also create a limited-access user account in Amazon Seller Central. This account will isolate the access that FBAAuditor has to your Seller account to items like reporting, case management, and reimbursements.

Nothing! We charge 25% of whatever reimbursements we recover. If we don’t get funds or inventory back for you, then we don’t request fees from you. We only take a percentage of cases for which our system provided the return.

Yes. Our FBAAuditor servics is fully automated, which means we do everything from opening cases to monitoring for reimbursements. We’ll worry about the backend so you can worry about expanding your business.

Yes, FBA Auditor throttles the amount of cases it opens and also breaks cases into smaller reimbursement Pound/Euro value requests.

Our system is designed to monitor the amount of open support tickets and "drip feed" cases to Amazon Support.

This helps us in two ways:

  1. We want to avoid inundating amazon support with too many support requests for obvious reasons, but also, experience has taught us that if you submit multiple cases (over 4 at a time) for the same reason, (for example: damaged inventory), the cases tend to get lumped in together and escalated to a second tier support agent.

  2. This methodology of smaller case amount (under £/€300 at a time) maximizes the amount of reimbursements you will receive because the case can be handled by a first line agent without having to be escalated.

A large seller could take up to 90-Days receive all of their reimbursements.

FBA auditor currently supports all five EU Amazon Seller Marketplaces, France, Germany, Spain, Italy and the United Kingdom.

No. FBAAuditor needs the ability to open cases to recover reimbursements and suspended accounts are not allowed to submit cases.

If you open a case on your own without our Amazon FBA refunds tool or get reimbursed by Amazon for any other reason, we will not charge you a percentage of those reimbursements. We only take a fee for the reimbursements received as a result of our software.

To enter your credit/debit card information, login to your account, go to the settings menus and click on the ‘User settings’ link. Click on ‘Update Credit Card Details’ button. Enter your valid card details and click ‘Update’.

You can reset your password here:

Click Here

We want you to feel confident in our service, so if you have questions or concerns about billing, software, usage, or how we can get better, don’t hesitate to email us at: support@fbaauditor.com